Mega bus stop - service at East View mall, Victor, New York

Mega bus stop - service at East View mall, victor, New York

Interesting day out here. I had to go & drop a friend at the above said location for his travel to New York City ( NYC) using mega bus service. It was supposed to here by 2:05 PM and it is 2:30 PM and it is not here yet. Well, what can I say ? I know, I know you guys will say it's fine it's a bus service. But get have you traveled through grey hound before.
I agree It is crappy but most often than not you still get an update about how late the greyhound bus is and what's wrong with it. Unlike mega bus, you can expect yourself go be waiting at the bus stop for an hour and doing nothing except waiting. Oh boy! What a crappy bus service. And what is the added bonus, I had to wait with him for like 40 minutes. Man, this is awful.

Any views or any similar/different experiences? Care to share?